FAQ

FAQ

FAQ   

CINEMA

What time does the movie start?
When it becomes dark and the lights allow us. This changes from time to time, usually between 20:30 and 21:15.

Where can I find the program?
You can find the actual program on our Facebook page and here on this site.

 

MAMUTTETŐ

Can I purchase food at Mamuttető?
Certainly, there’s no cinema without popcorn or nachos - at the bar you can pay with credit card.

What happens if I am freezing?
You can request a blanket at the bar for 500 HUF deposit.

If I leave the venue can I go back?
Yes, but keep your wristband on you.

Is smoking allowed?
Although the venue is open-air, smoke disturbs the movie experience for the majority of people. Therefore during the movie it is only allowed to smoke at the assigned smoking areas.

Are dogs allowed?
No. Mammut’s house rule prohibits bringing dogs or any other animal to the shopping center, therefore we can’t allow them either at Mamuttető.

Is it possible to enter if someone is under 18 years old?
Yes, if there is no 18+ restriction for the screening. In this case, it is possible to enter only with the parent’s permission.

What should I do if I have left something at Mamuttető?
Please write an email to info@budapestrooftopcinema.hu and we’ll do our best to help you.

 

TICKETS & REFUND

Is it possible to purchase tickets at the door?
Yes, from door opening (17:00) it is possible to purchase tickets to that day’s screening in limited availability.

Is it possible to pay with a credit card at the doors?
For the tickets not, however at the bar you can pay with a credit card.

What time do I need to arrive if I have a pre-purchased ticket?
You can arrive anytime after door opening (17:00). Although occupying the seats happens in order of arrival therefore it’s recommended to arrive early.

Do I need to wait in line if I have a pre-purchased ticket?
You should expect some waiting at the entrance in case a lot of people arrive at the same time, but it is guaranteed that you will have a seat.

I have purchased my tickets online, but I haven’t received them via email. What should I do?
You need to receive an email from Barion where you can find a code in ORDER-123456 format - this is what you need to enter at the doors. In case you haven’t received this, please contact OneTicket at info@oneticket.hu.

Is it possible to refund tickets?
In case there was a change in the program, yes - please write an email to info@oneticket.hu with your order number. If we reschedule the film,  you can receive your money back before the new screening date. Otherwise try selling your ticket in the Facebook event, maybe someone is looking for it.